Refund & Return Policy
At Nero Collection, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our return and refund policy is outlined below.
Eligibility for Returns
You may request a return within 7 days of receiving your order. Items must be unused, unwashed, and in original condition with tags intact.
How to Request a Return
To initiate a return, contact us at Nerocollectionus@gmail.com with your order details. We will provide further instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process
Once we receive and inspect your return, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
Exchanges
We offer exchanges for size or style adjustments. If the item you want is out of stock, we can issue store credit.
Non-Returnable Items
For hygiene and safety reasons, accessories and sale items are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 2 days with photos, and we will arrange a replacement or refund.
Contact Information
For any concerns regarding these terms, contact us at +1 (513) 259-3775 and email us on Nerocollectionus@gmail.com.